Question 1

What does the MoldRx Care Program include?

Accepted Answer

The program provides ongoing access to a care team, treatment review and adjustments, progress tracking, a stepwise protocol framework, and preferred pricing on eligible add-ons.

Question 2

Who is the MoldRx Care Program designed for?

Accepted Answer

It's for those with ongoing symptoms after suspected mold exposure, symptoms that fluctuate with environment, difficulty improving after remediation, or those seeking a structured, clinician-guided plan.

Question 3

How does the care journey work?

Accepted Answer

Patients complete an intake, receive a clinical review, complete any recommended testing, and then get a personalized plan with ongoing check-ins and next steps.

Question 4

Is MoldRx for emergencies or diagnostic purposes?

Accepted Answer

No; MoldRx is not for emergency or urgent care, does not provide diagnosis or treatment, and always recommends reviewing results with a licensed clinician.

Question 5

Is membership required and what about privacy?

Accepted Answer

Membership covers clinical guidance and support, while all results and communications are delivered securely and privately, in line with Canadian privacy standards.

Question 6

What testing is available through the Care Program?

Accepted Answer

The Care Program integrates at-home environmental sampling and blood-based biomarker panels through participating Canadian labs. Your clinician will recommend the right testing based on your intake and symptoms.

Question 7

How is patient privacy protected in the Care Program?

Accepted Answer

MoldRx prioritizes privacy-first handling of sensitive health data. Results are delivered through a secure portal with secure messaging. Your information is treated as customer-owned and handled carefully in accordance with Canadian privacy standards.

Question 8

What is the three-phase protocol included in the Care Program?

Accepted Answer

The three-phase protocol includes: Detox support with targeted binders and foundational support when appropriate; Sinus and biofilm support to address upper airway factors; and Repair and regulation to support immune balance and inflammation modulation. Your clinician guides sequencing based on your symptoms and results.

Question 9

Do I need testing before starting the Care Program?

Accepted Answer

Testing is recommended but not always required before starting. Your clinician will review your intake information and recommend the right starting point, which may include testing if needed.

Question 10

Can I order testing without Care Program membership?

Accepted Answer

Yes. You can order testing independently without membership. However, the Care Program membership provides clinician guidance and ongoing support alongside testing.

Question 11

What symptoms might benefit from the MoldRx Care Program?

Accepted Answer

Symptoms that may benefit include brain fog, fatigue, inflammation, sinus issues, gut issues, and chemical sensitivity, particularly when they persist after suspected mold exposure or fluctuate with environmental changes.

Question 12

How does MoldRx support families after remediation?

Accepted Answer

The Care Program helps families verify environmental improvements and track health recovery through testing and ongoing clinical guidance, reducing uncertainty about whether remediation efforts were effective.