Question 1

What is the MoldRx Care Program?

Accepted Answer

The MoldRx Care Program is a monthly membership that provides clinician-guided care, a stepwise protocol, and ongoing support for recovery from mold and biotoxin concerns. It includes ongoing access to your care team, treatment review and adjustments, progress tracking, access to a stepwise protocol framework, and preferred pricing on eligible add-ons.

Question 2

Who is the Care Program for?

Accepted Answer

The Care Program is for individuals with ongoing symptoms after suspected mold exposure, symptoms that worsen in certain buildings and improve away from them, difficulty improving despite prior remediation attempts, brain fog, fatigue, inflammation, sinus or gut issues, chemical sensitivity, and patients who want a structured plan with clinician oversight.

Question 3

Who is the Care Program not for?

Accepted Answer

The Care Program is not for those seeking emergency or urgent care, those requiring in-person examinations or procedures, or patients looking only for testing without clinical guidance. If you have urgent symptoms, seek emergency care.

Question 4

How does the Care Program work?

Accepted Answer

The Care Program works in four steps: Complete a quick intake to share your history, symptoms, and goals. Receive a clinical review where a clinician recommends the right starting point. Complete testing if needed at a participating Canadian lab. Get your personalized plan that evolves over time with check-ins, progress tracking, and clear next steps.

Question 5

What is included in the Care Program membership?

Accepted Answer

The membership includes ongoing access to your care team, treatment review and adjustments over time, progress tracking and next step planning, access to a stepwise protocol framework, and preferred pricing on eligible add-ons when available.

Question 6

What is the three-phase protocol?

Accepted Answer

The three-phase protocol includes: Detox support with targeted binders and foundational support when appropriate; Sinus and biofilm support to address upper airway factors that can worsen symptoms in sensitive patients; and Repair and regulation to support immune balance, inflammation modulation, and recovery foundations over time. Your clinician guides sequencing based on your symptoms, environment, and results.

Question 7

What do I receive inside MoldRx Care?

Accepted Answer

You receive a clear care plan and sequencing, educational guidance written for patients, progress tracking and next steps at each milestone, and secure messaging or follow-up pathway.

Question 8

Do I need testing before I start the Care Program?

Accepted Answer

Testing is recommended but not always required before starting. Your clinician will review your intake information and recommend the right starting point, which may include testing if needed.

Question 9

Is membership required to order testing?

Accepted Answer

No. You can order testing independently without membership. However, the Care Program membership provides clinician guidance and ongoing support alongside testing.

Question 10

How fast can I start the Care Program?

Accepted Answer

You can start immediately by completing a quick intake form. A clinician will review your information and recommend your starting point, with testing available at participating Canadian labs.

Question 11

Are medications included in the Care Program?

Accepted Answer

Medications are not included in the membership cost. Prescription costs may apply depending on your care plan and clinical recommendations.

Question 12

What provinces are supported by the Care Program?

Accepted Answer

The Care Program is built for Canadian families and supports testing through participating Canadian labs across provinces. Specific provincial availability can be confirmed during intake.

Question 13

Can I cancel my Care Program membership?

Accepted Answer

Yes, you can cancel your membership. Details about cancellation policies and procedures are available in the Terms and Privacy Policy.

Question 14

Is the Care Program a diagnostic service?

Accepted Answer

No. The Care Program provides educational support and structured decision-making guidance, not diagnosis. Results should be reviewed with a qualified healthcare provider. MoldRx does not diagnose conditions or prescribe treatments.

Question 15

How is my health information kept private?

Accepted Answer

MoldRx prioritizes privacy-first handling of sensitive health data. Results are delivered through a secure portal with secure messaging and follow-up pathways. Your information is treated as customer-owned and handled carefully per the Privacy Policy.